Refund Policy

1. Our Policy Overview

Our goal is to ensure you are happy with our service. We offer a 5-day, no-obligation free trial that provides full access to our service's features. We encourage you to use this trial to determine if Hikari is the right fit for your needs before purchasing a subscription.

Because we provide this comprehensive trial period, we operate a limited refund policy for our annual subscriptions.

2. Annual Subscriptions

Our service is sold as an annual subscription, paid in full upfront. When you purchase a 12-month subscription, you are committing to a full year of service. As a general rule, we do not offer refunds on subscriptions once the payment has been processed after the free trial period ends.

3. Statutory Cooling-Off Period

For consumers based in the UK, the Consumer Contracts Regulations 2013 provide a 14-day right to cancel certain purchases. However, for digital services like ours, this right is waived if you, the consumer:

• (a) consent to the immediate performance of the service (i.e., accessing the tool after your free trial ends); and
• (b) acknowledge that you will lose your right to cancel once the service has been fully performed.

By purchasing your subscription and accessing the service, you are agreeing to these terms.

4. Exception for Technical Failure

An exception to our no-refund policy may be made in the event of a significant, persistent technical failure of the service's core functionality that prevents you from using it as intended.

A refund will only be considered if:

• (a) The technical failure is reported to our support team at support@black-star.ai with detailed information and evidence.
• (b) We are unable to resolve the failure within a reasonable timeframe (typically 14 business days from the date of your report).

Any refund issued under this clause will be at our sole discretion.

5. No Pro-Rata Refunds for Early Cancellation

If you choose to cancel your subscription before the end of your 12-month term, you will retain access to the service until the end of your paid subscription period. You will not be eligible for a partial or pro-rated refund for the unused portion of your subscription.

6. How to Contact Us

If you have any questions about this Refund Policy or believe you are eligible for a refund due to technical failure, please contact our support team at support@black-star.ai